FAQ

Frequently Asked Questions

Find quick answers to common questions about orders, shipping, returns, and more.

 

Orders & Payments

In which currency are the prices displayed?
All prices on our website are shown in EUR (€).

Can I cancel my order?
Yes, you can cancel your order free of charge as long as it hasn’t been shipped yet. If the item has already been dispatched, simply return it using our easy return process for a full refund.

I entered the wrong shipping address. What should I do?
If you entered an incorrect address, please reply to your order confirmation email within 24 hours to update it. After this time, changes or refunds cannot be guaranteed.

Shipping & Delivery

I just placed an order. When will it ship?
Orders are processed within 2–4 business days before shipping.
The average delivery time is 6–9 business days.
Tracking information will be provided as soon as your order is shipped. If you haven’t received a tracking number within 2 days, please contact us at Aldonzacontact@gmail.com.

How long does shipping take?
We ship worldwide from various fulfillment centers. The average shipping time is 6–9 business days, depending on your location.

Returns & Refunds

I'm not satisfied with my order. Can I return it?
Yes! We offer a 30-day return policy with a 100% money-back guarantee if your item is defective or damaged.
Return shipping is at your own cost. Once we receive your item, we’ll issue a full refund. Don’t forget to include your name and order number with the return.

My item hasn't arrived yet. Can I still return it?
If your item is still in transit, please wait for it to arrive before requesting a return.

Contact & Support

My question wasn’t answered. Can you help?
Absolutely! We’re here to assist you.
Email us at Aldonzacontact@gmail.com for help. For faster responses, please include your order number or use our 24/7 live chat and clearly explain your concern.